as a CRM i am responsible for building and maintaining positive relationships between a Company and its Clients.
My Specific Duties are:
Client Communication - I act as a primary point of contact between Broker/Company and its Client. Understanding Customers needs, adress concerns and ensure overall statisfication.
Problem Resolutions -
I handle customer Complaints and issues, working to find soulutions that meet both the Customers and Companys needs and Policies.
Customer Feedback-
while working with Customers and meeting their needs, i do gather positive and negative Feedbacks and I use these Feedbacks to identify areas for improvement.
Customer Relations Manager plays a critical Role in ensuring customer Statisfication, loyalty and long term success for a Company. Effective Communication, problem-solving skills, empathy and a customer-centric mindset are key atributes for success in this Role.